Help center
Frequently Asked
Questions
Everything you need to know about orders, shipping, returns and caring for your pieces.
Contact UsCommon Questions
Can't find what you're looking for? Our team is happy to help.
What are your business hours?
Our customer care team replies to messages Monday to Friday. You can reach us any time through the contact form and we typically respond within 24 hours.
Can I change or cancel my order?
If your order hasn't shipped yet, contact us as soon as possible and we'll do our best to update or cancel it.
How can I track my order?
Once your order ships you'll receive an email with a tracking link. You can also sign in to your account to see the status of every order.
How do I care for my decor items?
Care instructions are listed in the Specifications tab of each product. Most pieces simply need a gentle wipe with a soft, dry cloth.
What is your return policy?
Not in love? Return unused items in their original packaging within 30 days for a refund. See our Refund Policy for full details.
Do you offer bulk or wholesale orders?
Yes — for trade, hospitality or bulk orders, send us a message with the subject “Wholesale & trade” and our team will be in touch.
Do you offer international shipping?
We currently focus on shipping within the United States. Shipping options and rates for your address are shown at checkout.
How can I contact customer support?
Use the contact form on this page or email us — we typically respond within 24 hours.
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